1. Who we are
Ritaat Coach Ltd provides coach and minibus hire services. This Privacy Policy explains how we collect, use, store and protect personal information submitted through this website, by phone, by email, by WhatsApp or during a booking enquiry.
2. Personal data we collect
We may collect your name, phone number, email address, journey details, pick-up and drop-off locations, passenger numbers, booking requirements, message content, IP address, browser/device information and any other information you choose to provide in an enquiry.
3. Why we use your data
We use personal data to respond to enquiries, provide quotes, arrange coach or minibus hire, manage bookings, communicate about journeys, maintain business records, improve the website and comply with legal or regulatory obligations.
4. Lawful basis for processing
| Purpose | Lawful basis |
|---|---|
| Responding to quote requests and booking enquiries | Legitimate interests and steps taken before entering into a contract |
| Managing confirmed bookings | Contract |
| Keeping accounting, tax and business records | Legal obligation |
| Website security and essential operation | Legitimate interests |
5. Sharing your data
We only share personal information where necessary. This may include drivers, operational staff, IT or hosting providers, email providers, professional advisers, payment/accounting providers, regulators or authorities where legally required. We do not sell personal data.
6. How long we keep data
Enquiry information is usually kept only as long as needed to respond and manage follow-up. Booking and accounting records may be kept for up to six years where required for legal, tax or business record purposes. We delete or anonymise data when it is no longer needed.
7. Your rights
Under UK data protection law, you may have the right to access your data, correct inaccurate data, request deletion, restrict processing, object to processing and request data portability where applicable. To exercise these rights, contact ritaatcoaches@gmail.com.
8. Security
We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse or disclosure. No online transmission is completely secure, so please avoid sending unnecessary sensitive information through the website form.
9. International transfers
Where service providers process data outside the UK, we aim to ensure appropriate safeguards are in place, such as recognised transfer mechanisms or equivalent protections.
10. Complaints
You can contact us first at ritaatcoaches@gmail.com. You also have the right to complain to the Information Commissioner's Office at ico.org.uk.
11. Updates
We may update this policy when our services, website or legal obligations change. The latest version will be published on this page.