Who we are

Ritaat Coach Ltd is a coach and minibus hire company based at 10 Allison Street, Glasgow, G42 8NN. You can contact us at ritaatcoaches@gmail.com or 0141 212 0550.

Information we collect

When you contact us or request a quote, we may collect your name, email address, phone number, pick-up and destination details, journey date, passenger numbers, vehicle requirements, accessibility requirements, luggage information and any message you send to us.

How we collect information

We collect information when you complete a website form, email us, call us, message us on WhatsApp, or otherwise provide details so we can respond to your enquiry or manage a booking.

Why we use your information

• To respond to enquiries and provide quotations.
• To arrange and manage coach or minibus hire bookings.
• To contact you about your journey, booking, quote or service request.
• To keep records required for business, legal, tax, insurance and accounting purposes.
• To protect the website from spam, misuse and security risks.

Lawful basis for processing

We usually process enquiry and booking information because it is necessary to take steps before entering into a contract or to perform a contract with you. We may also process some information where we have a legitimate interest in operating and improving our business, responding to enquiries, preventing fraud or keeping appropriate business records. Where the law requires us to keep records, we process that information to comply with a legal obligation.

Sharing information

We do not sell personal information. We may share information with service providers where necessary to operate the website, manage email and hosting, provide transport services, process business records, maintain insurance records, or comply with the law. We only share what is necessary for the relevant purpose.

International transfers

Some service providers, such as email, hosting or communication platforms, may process data outside the UK. Where this happens, appropriate safeguards should be used by those providers.

Retention

We keep personal data only for as long as needed for the purpose collected. Enquiry records are normally kept for a reasonable period so we can respond and follow up. Booking, invoice, tax, accounting or insurance records may be kept for longer where required by law or legitimate business record-keeping requirements.

Your rights

Depending on the circumstances, you may have the right to access your personal information, ask for incorrect information to be corrected, ask for information to be erased, restrict how information is used, object to certain processing, and request a copy of information you provided in a portable format. To exercise these rights, contact us using the details above.

Complaints

If you are unhappy with how we handle your personal information, contact us first so we can try to resolve the issue. You also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator.

Updates to this policy

We may update this Privacy Policy if our services, contact methods, legal requirements or data processing practices change.

What cookies are

Cookies are small text files placed on your device by websites. They can help a site work correctly, remember choices and understand how visitors use pages.

Cookies used on this site

This website is designed to operate with essential cookies only unless additional analytics or marketing tools are added later. Essential cookies may be used for basic website functions such as remembering cookie preferences.

Analytics or marketing cookies

If analytics, advertising pixels, embedded maps, videos or third-party tracking tools are added later, this policy should be updated and consent controls should be implemented before those non-essential cookies are set.

Managing cookies

You can control or delete cookies through your browser settings. Blocking some cookies may affect website functionality.